PRIVACY POLICY

The present Privacy Policy regulates the processing of personal data of users ("User/s") on the part of HOLYHOME LANZAROTE, SLthrough the web site [www.holyhome.es] (hereinafter, the “Website”), in compliance with the Regulation (EU) 2016/679 (RGPD), the Organic Law 3/2018 Personal Data Protection and guarantee of digital rights (LOPDGDD) and other applicable legislation in Spain.

1. IDENTITY OF THE CONTROLLER

• Responsible: HOLYHOME LANZAROTE, SL

• N. I. F.: B76337815

• Address: Avenida del Mar 1, C13, Costa Teguise, CP 35508, Las Palmas, Spain

2. PERSONAL INFORMATION WE COLLECT

We may collect personally identifying information from users in a variety of ways, including, but not limited to:

• When the User fills in a contact form or make a reservation.

• By subscribing to our newsletter.

• When you participate in surveys or promotions.

• When you contact us by e-mail or via the chat of attention.

Personal data may include:

• Name and surname

• E-mail address

• Phone number

• Payment information and billing

• IP address, browser and operating system

Users can navigate the website anonymously. We will only collect personal information if a user provides it voluntarily. Not providing certain data could limit the use of some features of the site.

3. NON-PERSONAL INFORMATION

We may also collect non-identifiable information of users, such as:

• Type of browser

• Device type

• Operating system

• Internet service provider

• Pages visited

• Date and time of access

• Dwell times

This information is collected in an aggregate form, for statistical purposes and improving the service.

4. USE OF COOKIES

We use cookies to improve the user experience. The user's browser stores cookies on your hard drive with record-keeping purposes and sometimes to track information related to your navigation.

The user can configure your browser to reject cookies or to alert you when it is sent. In case of rejection, some parts of the site may not work correctly. You can consult our Cookie policy for more detailed information.

5. PURPOSE OF THE TREATMENT

We treat the personal data for:

• Manage bookings and requests made by users.

• Offer personalised customer service.

• Improve our services, content and navigation experience.

• To send commercial information or promotional information related to our services only if the user has given his consent.

• Comply with our legal obligations.

6. LEGAL BASIS FOR THE PROCESSING

The processing of your data is based on:

• User consentfor commercial communications, contact forms and subscription.

• Performance of a contractin the case of reservations or contracted services.

• Legitimate interestfor statistical purposes, security or to improve the site.

• Compliance with legal obligations.in tax matters, accounting, or data protection.

7. RETENTION OF DATA

The personal data will be kept as long as there is a business relationship and/or contract with the user. Once completed, and will be kept for the statutory time limits established for the fulfillment of tax obligations and legal requirements, or until the user requests its deletion.

8. SECURITY OF DATA

We adopt appropriate technical and organisational steps to ensure the security of personal data and avoid its alteration, loss, treatment or unauthorized access.

9. COMMUNICATION OF DATA TO THIRD PARTIES

We do not sell, rent or transfer your personal data to third parties.
We may share data in aggregated and anonymous form with providers of technology services (hosting, mailing, payment gateways, etc) under confidentiality agreements and compliance with the RGPD.

10. USER'S RIGHTS

You can at any time exercise the following rights:

• Right of access to your data.

• Right of rectification if it is inaccurate or incomplete.

• Right to erasure (right to be forgotten).

• Right of objection to processing.

• Right to data portability.

• Right to limitation of treatment.

• The right to withdraw your consent at any time.

To exercise these rights, you can write to us at [email privacy] with a copy of your identity card or identification document.

In addition, you have the right to lodge a complaint with the Spanish agency of Protection of Data (www.aepd.es) if you believe that you have violated any of your rights.

11. CHANGES TO THIS PRIVACY POLICY

HOLYHOME LANZAROTE, SL reserves the right to modify this Privacy Policy at any time. Amendments will be published on this same page with the date to update. We recommend you review it periodically.

12. ACCEPTANCE

By using this website, you signify your acceptance of this Privacy Policy. If you do not agree, please do not use the site. Your continued use following the posting of changes will be deemed acceptance of such changes.